◆Our returns policy
We understand that sometimes you may change your mind. That’s why you have 7 days to return any unwanted items to us. Any returned items must be in perfect condition and in the original packaging.
◆Upon receiving the product, please check and confirm the item. If you have any questions about the product, please contact us via email, official Line, or phone within seven days of receiving the product. Late inquiries will not be accepted.
◆If the product size is incorrect or there are significant defects, it can be returned or exchanged.
◆For returns and exchanges due to major defects, shipping fees will be waived. For other reasons for returns and exchanges, the customer must bear the shipping costs.
◆including the following:
defective product: If there are obvious holes or damage, can not be repaired.
Serious fouling: such as contamination with oil, oily ink, etc., can not be cleaned.
wrong good: such as clothing brand error, long sleeve to short sleeve, or wrong size.
◆Non-significant defects:
Defects that do not affect the use of the product, ncluding the following situations:
Clothing size discrepancies: Measurement methods and fabric elasticity differences, with an error of ±2cm from the actual size, fall within the acceptable range of international inspection standards and are not considered defects.
Loose threads or misaligned stitching: Situations such as loose buttons (buttons that can be sewn back) or slight unraveling are not major defects.
Minor stains: Stains with a diameter of less than 0.5 centimeters.
Uneven printing: Slight ink loss or small color spots are within the normal range.
Minor contamination during transport: Such as stray threads on light-colored clothing or washable stains that occur during the transportation process.
Ironing marks: Imprints from processing or ironing that can be reduced through washing, but do not guarantee complete removal.
◆Return Policy Explanation
1. Returns are not accepted if the product shows signs of use, has odors, or has been soiled or contaminated with makeup due to human actions.
2. Returns are not accepted if the tags have been cut, the item has been washed, altered in size, or if any parts or accessories are lost or damaged.
3. Returns are not accepted if the return request is made more than 7 days after purchase.
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